Shipping policy
At Soft Desire, we strive to make your shopping experience simple, reliable, and stress-free. Below you'll find important information regarding our shipping process, delivery timelines, and policies.
Shipping Regions
We currently ship within the United States and Canada.
If you'd like us to ship to your country or region, please contact us at support@softdesire.com. We're always exploring opportunities to expand our shipping coverage.
Discreet & Private Packaging
Your privacy is important to us. All orders are shipped in discreet packaging with no references to our brand name or product details visible on the exterior of the package.
Order Processing Time
- Orders are typically processed and dispatched within 1–2 business days.
- Every order is carefully inspected and packaged before shipment to ensure it meets our quality standards.
- During periods of high demand, processing times may be slightly extended. We appreciate your patience and understanding.
Tracking Your Order
Once your order has been shipped, you'll receive a confirmation email containing your tracking information.
Please allow 24–48 hours for tracking updates to appear in the carrier's system.
If tracking information does not update immediately, your package may still be awaiting carrier pickup or initial processing.
Delivery Delays
While we work hard to ensure timely delivery, occasional delays may occur due to circumstances outside our control, including:
- Increased shipping volumes during holidays and peak seasons
- Severe weather conditions
- Carrier operational disruptions
- Customs inspections and clearance procedures
We appreciate your patience should any unexpected delays arise.
Lost or Missing Packages
If your order appears delayed or cannot be located:
- Check your tracking information for the latest updates.
- Verify with household members, neighbors, or your local carrier that the package has not been received on your behalf.
- If your package is confirmed lost, please contact us at support@softdesire.com and we'll assist you as quickly as possible.
Important Notes
- Orders cannot be cancelled once they have been shipped and assigned a tracking number.
- If you no longer wish to keep your order after delivery, please refer to our Return & Refund Policy.
- Shipping charges are non-refundable once an order has been dispatched.
Need Assistance?
If your tracking information hasn't updated for an extended period or your package exceeds the estimated delivery time frame, please contact us at support@softdesire.com. Our support team will be happy to assist you.